Customer Service & Ordering

Contacting is easy.

* indicates required field

Acceptable file types: doc,pdf,txt,gif,jpg,jpeg,png.
Maximum file size: 1mb.

We can be reached on our Toll-Free line at 1-866-610-6004

from 10am to 5pm  Eastern Standard Time.

International customers please call:


Five Leaf Pet Botanicals

3601 Hwy 7 E,
Suite 1005,
Markham, ON, L3R 0M3

To reach our Returns Dept. please dial:

1-866-610-6004 or 1-905-513-1097

10am to 5pm Mon-Fri Eastern Standard Time

Email your questions about Returns to:

Returns Department

Shipping Policy

We do our best to ship all orders placed before 3 pm EST Monday through Friday that same day. Priority is given to Overnight and 2nd Day Air shipments. FedEx Ground service delivery time to US & Canadian addresses is up to 6 business days and is determined by delivery address.

Overnight, 2nd day and Ground shipping are available on checkout for North American customers. We ship all orders within North America via FedEx.

Please note FedEx cannot deliver to P.O. Boxes. If a P.O. Box is specified on checkout we will contact you prior to shipping your order to confirm a street address for FedEx delivery.

Saturday delivery is available to most areas, please call us at 1-866-610-6004 to confirm availability, FedEx Saturday delivery surcharge is $15.00.

Shipping within the USA and Canada

(48 contiguous states):

Your order will be shipped from our Florence, Kentucky location by the FedEx service selected on checkout.

Shipping to Alaska, Hawaii or Puerto Rico:

All orders will be shipped from our Florence, Kentucky location by either FedEx Overnight, 2nd Day or Ground (Ground service can take up to 8 business days to some parts of Hawaii and Alaska) service as selected on checkout.

Shipping globally (outside the US & Canada):

Orders will be shipped from our Florence, Kentucky location by FedEx International Priority.

USA and International Shipping Policy

We ship outside North America under the following terms:

You agree to assume all shipping costs. If the package is returned to us by your country’s customs department, we will refund the price of the products but we will not refund the cost of shipping. We will not be liable for the shipping cost in this or any other case. The shipping cost will be deducted from your refund.

Some countries have restrictions that will not allow delivery of some natural health products. We cannot be responsible for any customs restrictions or other regulations that apply in countries outside North America.

International shipments (outside of North America) may be subject to taxes, duties, or other customs fees upon delivery. As the recipient you are responsible for any such fees at the point of delivery. Please understand we do not collect or make these charges. All taxes and fees are solely up to your country’s tax authority and customs officers.

30 Day Satisfaction Guarantee – Return Policy

We hope that you are happy with the results obtained by using our products but if for any reason you are not, you are welcome to return any items, opened or not for a full refund (less shipping fees). We offer a 30 day return policy on all of our products. All items you wish to obtain a refund for must be returned to us within 30 days from date of delivery. We can only issue refunds for the items returned to us so please send back all empty, open and sealed items.

Should you wish to return any items, you must contact our office for a return authorization number along with return instructions, this will allow us to ensure there will be no delay in issuing your refund.

The purchase price less shipping fees will be credited back to the original form of payment.

After receiving your Return Authorization Number please send items to:

Five Leaf Pet Botanicals Fulfillment Center

7500 Empire Drive

Florence, Kentucky 41042



Please note: For a refund of any item, the item must be returned to us. Please ensure items are safely packed so they will not be damaged in transport. We do not issue refunds for products that are not returned or for products returned after 30 days. When returning items, please use Insured U.S. Mail tracking to ensure proper delivery of your return. Returns without a Return authorization will not be accepted. If you refuse your delivery you will be responsible for all charges associated with it’s refusal and these fees will be deducted from your refund amount.

Shipping charges are not refundable.

Please allow 5 to 10 days for refunds to be processed.

Company Information

Five Leaf Pet Botanicals is a well-established, internationally recognized company and brand. Five Leaf Pet Botanicals is not a fly-by-night operation trying to sell the latest fad product. It is a privately owned company that has been managed by the same owner since it’s inception, over 11 years ago. Our specialty has always been helping people restore their canine companions health and we have been serving satisfied and loyal customers in over 50 countries for over 11 years. During this time, the Canine Liver Health, Canine Heart Health and Canine Kidney Health Programs have become the number one selling natural healing programs for companion animals in the world for one reason only – they work!

Privacy Policy

No selling, renting or revealing your personal information

At we protect your privacy as if it were our own. We NEVER sell, trade, rent, or reveal your personal information to others. Contact information from all forms (including name, address, email address, payment info, etc.) is used to process and deliver orders and mail information about our company to our customers. At no time will we share any of this information with any other person or company. Any financial information our customers submit, such as credit card number and expiration date, is used only to charge the customer for products and services they are purchasing. We use a state-of-the-art order processing system that keeps credit card information on file in a secure, encrypted form. This speeds up processing of repeat orders, while keeping the information hidden from everyone except the involved financial institution and our secure gateway, Internet Secure. When placing an online order, your credit card number is not visible to order processing personnel. Same is true for telephone orders after your order is placed and processed. Your credit card number is encrypted in our secure database at all times.

No Spam

We do not use, nor do we condone the use of unsolicited bulk email. We do email our customers with order confirmations, and periodically information about product specials and follow-ups to ensure you are satisfied with your purchase. If you do not wish to receive any email from us at all, simply notify us and we will not send you any correspondence.

Sign up for our FREE Newsletter that includes tips and tricks that you can get started with today to help your dog regain his liver health



We NEVER sell, trade, rent, or reveal your personal information to others.


Hi and welcome to Five Leaf Pet Botanicals. My name is Amanda Banting, I am a Herbalist and the founder of Five Leaf Pet Botanicals.

In 2002 one of my seven dogs, Tom (he was 6 years old at the time and my eldest), was diagnosed with heart disease, he was given only 6 - 12 months to live. I was devastated. My dogs are my children, so I could not accept his prognosis. I was already practicing natural healing and was very knowledgeable in the power of herbs as medicine, but my education had focused on treating humans, not canines. I, like many other dog owners, thought dogs were dogs - they were fed kibble, brought for walks, given vaccines here and there and they would live into their teens, hopefully dying in their sleep.

Since all my dogs were still young and relatively healthy up until that point, I never had to think about treating them with herbs and natural healing. Since the Vets had given me no hope for Tom and actually told me flat out “there is no cure for heart disease” I felt I had no choice but to take matters into my own hands...

Read More